GOVERNMENT

Your Workforce Is Using AI.
Citizen Data Is the Price.

A caseworker pastes family records into ChatGPT to draft a case summary. A policy analyst feeds constituent correspondence into Claude. A procurement officer uploads vendor evaluations into an AI tool. Government employees are using AI because it makes them faster — and every interaction sends citizen data, CUI, or pre-decisional analysis to a commercial provider your agency doesn't control.

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This Is Happening Across Your Agency Right Now

Government employees aren't being negligent. They're trying to process more casework, draft better analysis, and respond faster to constituents. But every one of these workflows sends data to an AI provider outside your agency's authority to govern.

Caseworker (Social Services)

Uses AI to draft case notes and summarize family histories across multiple systems

Data exposed

Citizen names, SSNs, child welfare records, disability status, income details

Policy Analyst

Feeds legislative text and constituent correspondence into AI for analysis

Data exposed

Constituent PII from letters, internal policy positions, pre-decisional analysis

HR / Personnel

Pastes employee records into AI to draft performance reviews and classification decisions

Data exposed

Employee SSNs, salary data, disciplinary records, EEO complaints, medical accommodations

IT / Systems Admin

Shares system configurations and error logs with AI for troubleshooting

Data exposed

Network architecture, security configurations, PII embedded in log files

Procurement Officer

Uses AI to evaluate proposals and draft solicitation documents

Data exposed

Vendor financials, evaluation criteria, source selection details, pricing data

Inspector General / Auditor

Feeds investigation files into AI for pattern analysis and report drafting

Data exposed

Whistleblower identities, investigation targets, pre-decisional findings

The Risks Go Beyond Compliance Frameworks

NIST, FedRAMP, and the Privacy Act matter. But the real risks are operational: what happens when citizen data, controlled information, or pre-decisional analysis ends up outside government control.

Citizen Data Exposure

Critical

Government agencies hold the most sensitive data that exists on their citizens: tax records, benefits applications, criminal histories, medical information, immigration status. When this data reaches a commercial AI provider, it leaves government control permanently.

CUI and Controlled Data Violations

Critical

Controlled Unclassified Information has strict handling requirements under NIST 800-171 and DFARS. Sending CUI to a commercial AI provider that isn't FedRAMP-authorized violates these controls. For defense-adjacent agencies, this can compromise contracts and clearances.

FOIA and Public Records Exposure

High

AI interactions by government employees may be subject to FOIA requests and public records laws. Prompts containing pre-decisional analysis, policy positions, or sensitive deliberations could become public record — including the raw data sent to the AI.

Foreign Intelligence Targeting

Critical

Nation-state adversaries actively target AI providers to harvest government data. Employee information, infrastructure details, and policy analysis sent to commercial AI tools are intelligence collection opportunities that bypass traditional government security controls.

Procurement Integrity Violations

High

Source selection information, vendor evaluations, and pricing data sent to AI tools create procurement integrity risks. If this data leaks — even through a provider breach — it can void contract awards and trigger IG investigations.

Trust Erosion

High

Citizens trust agencies with their most personal information because the law requires it. A disclosure that government employees were sending that data to commercial AI tools — regardless of whether it leaked — is a political and public trust crisis.

Why Bans and Memos Don't Work

Agencies that ban AI find their employees using it on personal devices. The White House Executive Order on AI directs agencies to adopt AI — not avoid it. The mandate is to use AI safely, not to not use it.

Acceptable-use policies without enforcement are performative. A caseworker processing 40 cases a day will use whatever tool makes them faster. If that tool is ChatGPT on their phone, you've lost all visibility.

The only approach that works: let your workforce use AI while automatically stripping citizen PII, CUI, and sensitive data before it reaches any provider. The employee gets the productivity. The agency keeps control.

How Tenlines Protects Government Data

Tenlines operates as a gateway between your agency network and every AI provider. When an employee pastes citizen records into an AI tool, Tenlines intercepts the request and replaces all personally identifiable information — names, SSNs, case numbers, addresses — with anonymous tokens. The AI processes the request without ever seeing real citizen data.

When the AI responds, Tenlines restores the original identifiers so the output is immediately useful. No manual redaction. No extra steps. The employee's workflow doesn't change.

Every interaction is logged with a complete audit trail: which employee, which AI provider, what data was scrubbed, and when. This log satisfies Privacy Act requirements, NIST audit controls, and IG oversight inquiries.

What Changes With Tenlines

Before Tenlines

  • Employees paste citizen PII into AI tools with no controls
  • CUI and controlled data sent to unauthorized AI providers
  • No visibility into AI usage across the agency
  • FOIA risk from uncontrolled AI prompts containing pre-decisional data
  • Procurement integrity at risk from AI-assisted evaluations
  • No way to demonstrate AI data governance to oversight bodies

After Tenlines

  • Names, SSNs, and personal data are scrubbed before reaching any AI provider
  • Policy engine enforces data classification rules automatically
  • Complete audit trail of every AI interaction by every employee
  • Sensitive deliberative content stripped before it leaves the agency network
  • Source selection data and vendor details scrubbed from all AI interactions
  • Documented controls satisfy IG, GAO, and congressional oversight requirements

Enable the Mission, Protect the Public

The AI mandate for government is clear: adopt AI to improve services and efficiency. The constraint is equally clear: don't compromise citizen data or national security in the process.

Tenlines makes both possible. Your workforce uses AI to serve the public better. Citizen data stays where it belongs — under your agency's control.